Website FAQ's
Find answers about using your community from your desktop or laptop.
Active Directory
Posting
- How do I tag a role in a post?
- How do I edit my comments?
- How do I edit my post?
- How do I add a file to a post?
- How do I add a photo to a post?
- How do I create an announcement?
Live Streaming
- What is the Live Chat feature?
- What is a Live Stream?
- How do I report a stream?
- How do I repost a stream?
- How can I see who is viewing my stream?
- How do I stream within a group?
My Account
- How do I reset my password?
- How do I update my profile picture?
- How do I change my name?
- How do I logout?
- I belong to multiple communities. How do I manage my memberships?
- I belong to multiple communities. How do I change my default community?
Groups
- How do I view my group’s hashtags?
- How do I change my group cover photo?
- How do I change my group profile photo?
- How do I create a group listing?
- How do I view my group order history?
- How do I view the group store?
Pages
- How to post as a page in a group?
- How do I message a page?
- How do I unfollow a page?
- How do I follow a page?
- How do I view pages in my community?
- How do I change my page cover photo?
Drive
- How do I make a Community File?
- How do I move a file into a folder?
- How do I look at Info for a file?
- How do I rename a file?
- How do I delete a file?
- How do I make my private file to a public file?
Albums
- How do I schedule an announcement?
- How do I share a photo from my album?
- How do I delete a photo from an album?
- Where can I view my uploads?
- How do I view community albums?
- How do I delete an album?
Events
- How do I edit an event?
- How do I change the privacy of an existing event?
- How do I make an event public?
- How do I share an event?
- How do I delete an event?
- How do I add a photo to an event?
Directory
Popular
Stripe
- How do I remove a subscription plan from my community or a group?
- How do I remove a card from my account?
- I subscribed to a plan. When will I be charged?
- How do I cancel my subscription?
- How do I edit a subscription plan?
- Are charges refundable?
Forums
- How do I view Forums?
- How do I create a new Forum?
- How do I follow a Forum?
- How do I unfollow a Forum?
- How do I view discussions on a Forum?
- How do I create a new discussion?
Messages
Community Store
- How do I view completed auctions in my community?
- How do I view upcoming auctions in my community?
- How do I share an auction item?
- What is a minimum bid?
- How can I cancel my bid?
- What happens if I’m the highest bidder?
My Store
- How do I mark my item as shipped?
- How do I view my buyer’s shipping information
- How do I see who has won my auction?
- How do I check my order history?
- How do I see bids on my auction item?
- How do I create an auction?