Website FAQ's
Find answers about using your community from your desktop or laptop.
General
Settings
- How do I switch my community?
- How do I manage my subscriptions?
- How do I manage my Credit Cards associated with my account?
- How do I edit my billing settings?
- How do I change my email associated with my account?
- How do I change my current password?
Live Streaming
- What are the best practices when live streaming from a laptop or computer?
- How do I simulcast my stream to YouTube?
- How do I simulcast my live stream to Facebook?
- How do I create a live stream with OBS from my PC?
- How do I create a live stream with OBS from my MacBook?
- How do I download the recorded stream to my computer?
Community Feed & Creating Content
- How do I switch my feed between a community and following feed?
- How do I create a post?
- How do I add photos or videos to my post?
- How do I add a file from my Dive to my post?
- How do I include a link to my post?
- How do I tag users by a role in my post?
Inbox
Messages
- Where do I check my messages?
- How do I send a message?
- How do I send a group message?
- How do I attach a photo/file to a message?
- How do I delete a message in a thread?
- How do I delete a message thread?
Members
Profile
Events
- How do I create a personal event?
- How can I view all community events?
- How do I create a community event?
- How do I create a private event?
- How do I edit an event?
- How do I report an event?
Active Directory
Albums
- How do I create a new album?
- How do I add photos to an existing album?
- How do I delete an album?
- How do I delete a photo/video from an album?
- How do I share an album?
- How do I report an album?
Drive
- How do I manage my drive?
- How to I upload files into my Drive?
- How do I rename a file?
- How do I make files public or private in my drive?
- How do I create a new folder?
- How do I move a file into a folder?
Groups
- How do I view group events?
- How do I view groups in my community?
- How do I join a group?
- How do I leave a group?
- How do I create a post in a group?
- How do I invite members to a group?
Pages
- What is the difference between a page and a group?
- How do I view pages in my community?
- How do I follow a page?
- How do I unfollow a page?
- How do I create a page?
- As an admin of a page, how do I switch to manage it?
Forums
- How do I view forums?
- How do I create a new forum?
- How do I create a new discussion in a forum?
- How do I reply in a discussion?
- How do I quote reply a discussion?
- How do I quote a reply in a discussion?
Store
- How do I check my point balance?
- How do I purchase a point bundle?
- How do I purchase a store item?
- How do I manage my orders?
- What is the Points Bundle of the store?
- What is the Raffles section of the store?
Stripe
- How do I remove a subscription plan from my community or a group?
- How do I remove a card from my account?
- I subscribed to a plan. When will I be charged?
- How do I cancel my subscription?
- How do I edit a subscription plan?
- Are charges refundable?